I am writing to let you know of a great experience one of our customers recently had at your store.

Our customer (John) was travelling through Yamba and experienced difficulties with a mobile number transfer (arising from his account being cancelled).  He needed to retain his mobile number which he had held since 1988.

Alli Cross was the consultant that provided John assistance, and in John’s words “did a masterful job of fixing the whole thing” (plus, helped to clean up other account details which were incorrect).  John advised that Alli knew the Telstra Systems like the “back of her hand and that she was technically right on the ball”.  He even went as far as saying it was the best Telstra experience he had ever had.

Alli obviously thought about the issues from John’s perspective, and worked through what he really needed to have a great Telstra experience.

We truly value the contribution Alli and dealers such as yourself make to success of Telstra Mobile.